Before contacting support:
Make sure to read this whole manual and any readme.txt or install.txt files in component distributions, if available.
Search TMS support forum and TMS newsgroups to see if you question hasn't been already answer.
Make sure you have the latest version of the component(s).
When contacting support:
Specify with which component is causing the problem.
Specify which Delphi or C++Builder version you're using and preferably also on which OS.
For registered users, use the special priority support email address (mentioned in registration email) & provide your registration email & code. This will guarantee the fastest route to a solution.
Send email from an email account that
allows to receive replies sent from our server.
allows to receive ZIP file attachments;
has a properly specified & working reply address.
For general information: firstname.lastname@example.org
For all questions, comments, problems and feature request for VCL components: email@example.com
All topics covered by this manual are officially supported and it's unlikely that future versions will break backward compatibility. If this ever happens, all breaking changes will be covered in this manual and guidelines to update to a new version will be described. However, it's important to note that parts of TMS Aurelius code that are undocumented are not officially supported and are subject to change, which includes breaking backward compatibility. In case you are using an unsupported/undocumented feature we will not provide support for upgrading and will not officially support it.