Getting Support

General notes

Before contacting support:

  • Make sure to read the tips, faq and readme.txt or install.txt files in component distributions.

  • Make sure you have the latest version of the component(s).

When contacting support:

  • Specify with which component you have a problem.

  • Specify which Delphi or C++Builder version you're using and preferably also on which OS.

  • In case of IntraWeb or ASP.NET components, specify with which browser the issue occurs.

  • For registered users, use the special priority support email address (mentioned in registration email) & provide your registration email & code. This will guarantee the fastest route to a solution.

Send email from an email account that

  1. allows to receive replies sent from our server;

  2. allows to receive ZIP file attachements;

  3. has a properly specified & working reply address.

Getting support

For general information: info@tmssoftware.com

Fax: +32-56-359696

For all questions, comments, problems and feature request for VCL components : help@tmssoftware.com.

To improve efficiency and speed of help, refer to the version of Delphi, C++Builder, Visual Studio .NET you are using as well as the version of the component. In case of problems, always try to use the latest version available first.